Privacy Policy for Glino

Last Updated: 18 June, 2025

This Privacy Policy describes how Glino ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, purchase our products (such as our unique lampshades), or use our architectural and design services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

The online shop glino.eu (GLINO, Aleksander Cifer s.p., Suhi vrh 23, 9208 Fokovci, Slovenia) adheres to the principles of transparency and careful handling of personal data, in accordance with the General Data Protection Regulation (GDPR) and the Personal Data Protection Act (Zakon o varstvu osebnih podatkov (ZVOP-2).

1. Who We Are

Glino, Aleksander Cifer s.p. is a company specializing in 3D printing and product design, registered at Suhi Vrh 23, 9208 Fokovci, Slovenia. For any data protection inquiries, please contact us info@glino.eu or at +386 31 463 809.

2. What Information We Collect

We may collect the following types of personal data:

  • Identity Data: Includes first name, last name, username, or similar identifier.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes payment card details and bank account information. We use a secure third-party payment processor and do not store your full payment card details.
  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses. For design services, this may include details about your property and design preferences.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and deliver your order: including managing payments, fees, and charges, and collecting and recovering money owed to us.
  • To provide architectural and design services: This includes communicating with you about your project and understanding your requirements.
  • To manage our relationship with you: which will include notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.
  • To improve our website, products/services, marketing, and customer relationships: We use data analytics to understand what works and what doesn't.
  • To deliver relevant website content and advertisements to you: and measure or understand the effectiveness of the advertising we serve to you.
  • To send you marketing communications: but only with your explicit consent. You can opt-out at any time.

4. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to process your order for a lampshade).
  • Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Consent: Where you have given us explicit consent to do so (e.g., for marketing purposes).
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.

5. Who We Share Your Data With

We may have to share your personal data with the parties set out below for the purposes set out in section 3.

  • Third-party service providers: such as payment gateways (e.g., Stripe, PayPal), courier and shipping companies, and IT and system administration service providers.
  • Professional advisers: including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Tax authorities, regulators, and other authorities: who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. International Data Transfers

Some of our external third parties may be based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it.

9. Your Data Protection Rights

Under GDPR, you have the following rights:

  • The right to be informed: You have the right to be informed about the collection and use of your personal data.
  • The right of access: You have the right to access your personal data.
  • The right to rectification: You have the right to have inaccurate personal data rectified, or completed if it is incomplete.
  • The right to erasure: You have the right to have personal data erased (also known as the 'right to be forgotten').
  • The right to restrict processing: You have the right to request the restriction or suppression of your personal data.
  • The right to data portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
  • The right to object: You have the right to object to the processing of your personal data in certain circumstances.
  • Rights in relation to automated decision making and profiling.

To exercise any of these rights, please contact us at [Your Email Address].

10. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: info@glino.eu